RETURN POLICY

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Personalized Products

Each PETJA is individually created from your companion's actual paw print. As this is a personalized product made to your specifications, the 14-day right of withdrawal generally provided for online purchases does not apply, in accordance with article 103.c) of Royal Legislative Decree 1/2007 (Revised Text of the General Law for the Defense of Consumers and Users).

This does not affect your rights if the item arrives damaged, defective, or does not match what was ordered: in that case, contact us at hola@petja.es within 14 days of receipt, and we will find the appropriate solution — repair, replacement, or refund, as applicable.

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Defective Products or Manufacturing Errors

If the product arrives damaged or there is an error attributable to PETJA, the customer must contact us within a maximum of [specify period] from the receipt of the order.

It will be necessary to provide:

• Order number.
• Photographs of the product.
• Description of the problem.

After reviewing the case, PETJA will offer the corresponding solution.

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Order Cancellation

Cancellations can be requested before the personalization process begins.

Once the design or creation of the item has started, it will not be possible to cancel the order as it is a personalized product.

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Contact

For any inquiries related to orders or returns:

Email:
hola@petja.es