Frequently asked questions
Everything you want to know
How does PETJA work?
You place your order and in less than 24 hours we send you a box with the frame, the paw print kit, and everything you need to complete the process from home. You take the paw print at your leisure, upload the photo along with a photo of your companion from My PETJA, and we handcraft the personalized print that completes your piece.
What's in the box?
The 21 x 16 cm PETJA frame, the kit to capture your companion's paw print and everything you need to do it comfortably at home, at your leisure.
What materials is it made of?
The frame is 21 x 16 cm. The inner print, measuring 13 x 18 cm, is made from 180g premium paper in white or black, featuring your companion's actual paw print in metallic foil—gold or silver—hand-applied, paw print by paw print.
How long does the whole process take?
The box with the frame and kit ships in less than 24 hours from your order. Once you upload your paw print to My PETJA and we approve it, we create your personalized print and send it to you in 48-72 hours.
What if the fingerprint doesn't come out right the first time?
Since you already have the kit at home, we'll give you instructions and you can take it again, at no cost or waiting.
May I order a PETJA in memory of a colleague who is no longer with us?
Yes. PETJA accompanies both the bonds that continue and those preserved in memory. If you have a paw print or a photograph of your companion, write to us and we will help you complete the process.
Can I register multiple pets with PETJA?
Write to us before ordering and we will help you organize the fingerprints of all your colleagues on the same piece.
How do I take care of my PETJA?
A feather duster is enough. Avoid direct sunlight to better preserve the foil.
Is shipping included?
Shipping is free on orders over €60 within Spain.
My PETJA is a custom-made item, can I return it?
Because they are created individually for your partner, returns work differently than a standard product. If something hasn't turned out as you expected, write to us and we'll find the best solution with you.
How do I contact you if I have questions?
Write to us using our contact form or send us an email — we'll reply in person, not with automated responses.
Did we answer your questions? It's time to create your piece.
Create my PETJA