SHIPPING POLICY

Order Preparation

Each PETJA is prepared individually.

The process begins once the necessary information to create the personalized piece is received.

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Shipping the PETJA Kit

After making the purchase, the customer will receive the PETJA Kit at the address indicated during the purchase process.

The Kit includes the necessary elements to capture your companion's paw print.

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Shipping Times

Orders are prepared and shipped within the following timeframes:

PETJA Kit Shipping:
24 Hours

Creation and shipping of the final piece:
24/48 Hours from when we receive the paw print.

Timeframes may vary during periods of high demand or exceptional circumstances.

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Shipping Zone

We currently ship to:

• Peninsular Spain
• Balearic Islands
• Canary Islands
• European Union

 

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Tracking

Once the order has been shipped, the customer will receive the necessary information to track the shipment.

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Incorrect Address

The customer is responsible for correctly providing the delivery address.

PETJA is not responsible for delays caused by errors in the provided data.